Terms of service
Terms of Service
Last Updated: 08/06/2026
OVERVIEW
This website is operated by Fram'in. Throughout the site, the terms "we", "us", and "our" refer to Fram'in. By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service.
These Terms apply to all visitors, customers, and users of the website. If you do not agree with any part of these Terms, please do not use our website or services.
Our store is hosted on Shopify, which provides the e-commerce platform that enables us to offer our products and services to customers.
SECTION 1 - ONLINE STORE TERMS
By using this website, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction.
You may not use our products or services for any unlawful purpose or violate any applicable laws while using our website.
Any misuse of the website, including attempts to interfere with its operation, may result in termination of access.
SECTION 2 - PRODUCTS AND CUSTOM ORDERS
Fram'in specializes in customized and handcrafted products.
Customers are responsible for ensuring that all uploaded photographs, names, messages, and personalization details are accurate before placing an order.
We reserve the right to reject any order containing offensive, illegal, copyrighted, or inappropriate content.
As our products are handcrafted and customized, slight variations in color, brightness, texture, dimensions, positioning, or appearance may occur and should not be considered defects.
Product images are for illustrative purposes. Actual products may vary slightly due to screen settings, lighting conditions, and handmade production processes.
SECTION 3 - PRICING AND PRODUCT AVAILABILITY
All prices are listed in Indian Rupees (INR) unless stated otherwise.
We reserve the right to modify prices, discontinue products, or change product specifications at any time without prior notice.
We reserve the right to limit or refuse orders at our discretion.
SECTION 4 - ORDER ACCEPTANCE
Once an order is placed, you will receive an order confirmation.
Receipt of an order confirmation does not guarantee acceptance of the order.
We reserve the right to cancel or refuse any order due to product availability, pricing errors, suspected fraud, incomplete information, or any other reason.
If payment has been received for a cancelled order, an appropriate refund will be processed.
SECTION 5 - SHIPPING AND DELIVERY
We strive to process and dispatch orders within the estimated timelines displayed on our website.
Delivery dates are estimates and are not guaranteed.
Fram'in shall not be held responsible for delays caused by courier services, weather conditions, public holidays, natural disasters, or circumstances beyond our control.
Customers are responsible for providing accurate shipping information. Additional charges arising from incorrect addresses may be borne by the customer.
SECTION 6 - RETURNS, REPLACEMENTS AND REFUNDS
Due to the personalized nature of our products, custom-made orders cannot be returned, exchanged, or refunded unless the product arrives damaged or a manufacturing defect is identified.
If you receive a damaged product, you must contact us within 48 hours of delivery with clear photographs and order details.
Approved claims may be eligible for replacement, repair, store credit, or refund at our discretion.
Minor variations resulting from handcrafted production or customer-provided content shall not qualify for refunds or replacements.
SECTION 7 - INTELLECTUAL PROPERTY
All content on this website, including designs, photographs, logos, graphics, product descriptions, and branding elements, is the property of Fram'in and may not be copied, reproduced, distributed, or used without written permission.
SECTION 8 - LIMITATION OF LIABILITY
Fram'in shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Our maximum liability, if any, shall not exceed the amount paid by the customer for the specific order in question.
SECTION 9 - ACCURACY OF INFORMATION
You agree to provide current, complete, and accurate information when placing an order.
We reserve the right to refuse service or cancel orders where information provided is inaccurate, misleading, or incomplete.
SECTION 10 - CHANGES TO TERMS OF SERVICE
We reserve the right to update, modify, or replace any part of these Terms of Service at any time.
Changes will become effective immediately upon posting on this page.
Continued use of the website after changes are posted constitutes acceptance of those changes.
CONTACT INFORMATION
For questions regarding these Terms of Service, please contact us at:
Email: fram.in5253@gmail.com
Phone/WhatsApp: +91 9552992153
Business Name: Fram'in